At Nicholsons we are doing everything we can to ensure business continues as normal through the Covid-19 crisis, whilst following all guidelines and advice from the Government.
We want to provide you with the highest standard of service we can whilst ensuring our employees remain safe and healthy
We have applied stringent measures across the business such as regular cleaning of surfaces, door handles and equipment, regular handwashing and to the extent possible departmental distancing . This means that you may be asked to walk around rather than through the business to get from one area to another.
In order to help us in this we kindly request that customers who visit us also follow the governments advice and limit personal contact, maintain a 2m distance and using the hand sanitisers provided on the way in and on the way out
It goes without saying that if you are feeling unwell or you are showing any symptoms of Covid-19, you should not visit us.
We kindly request that customers use the disposable gloves when using the petrol pumps following specific advice from the government about this.
In order to reduce contact with cash, we would appreciate it if you could pay by card whenever possible.
Our shop is small but we are still able to provide social distancing when queueing and have marked this out on the floor for your guidance.
If you have an account with us and do not wish to enter the shop, please feel free to knock on the window showing your account card or name details so we can identify your account. We will book the transaction to your account without signature and post a receipt at the end of the day.
If you are self- isolating we are able to provide a delivery service Mondays to Fridays, from the shop and will be happy to take your order on 01692 583627.
Our sales team are currently working from home most of the time, but are happy to meet with you whilst practising social distancing, so please call them directly to arrange a meeting if you need to.
If you are able to, please place parts orders by telephone in advance of arrival. This way, we can have them ready for you and limit the time you need to be on-site, and we can leave them outside for your collection. We can also, as always, arrange for them to be delivered.
The Ag workshop remains open as normal, subject to guidelines and parts availability, and our technicians remain able to attend call-outs.
Our technicians will not arrive on-site without calling first and are all following Government guidelines in respect of hygiene and social distancing.
Following guidelines on March 23rd, we have closed car sales and showroom.
We are planning to keep the car workshop open; however, as we have sent home all non-essential workers, this means we will have a reduced workforce and only be open for essential repairs and MOT’s.
We will continue to help and support NHS and other key workers during this difficult time and will prioritise any maintenance work they need.
The workshop will be for staff only and reception areas will be limited to one customer at the counter at any one time (and keeping to the recommend social distancing guidelines). The customer waiting area will also be closed until further notice.
Due to the reduced workforce, unfortunately we shall not be valeting cars following their repair.
Whilst we pride ourselves on customer satisfaction, we hope you can appreciate why this service is not going to be available at this time.
We will continue to do our best to source spare parts for vehicle repairs, but with many suppliers now reducing deliveries or closing entirely, this may cause a delay to your vehicles repair being finished on time.
All vehicles upon completion will continue to have contact surfaces /keys wiped down and technicians will continue to wear protective gloves etc. to minimise contact surfaces too.
Following guidelines of March 23rd, we have closed our garden machinery department for three weeks.
If you have any queries relating to garden machinery please contact 01692 583630.
As the current situation is continuously changing, we shall be evaluating our plans on a day to day basis based on the government guidelines, and will keep our customers as up to date on our plans as possible.
We want to thank you for your support during this difficult time and hope you and your families remain safe and well.